IT Specialist

Duluth

Requirements - ----------- ### Must have: ### - We are looking for 1--3 years of IT support or help desk experience. - We want experience supporting Microsoft 365 and Azure/Entra ID. - We need strong Windows desktop troubleshooting skills. - We value familiarity with TCP/IP, DNS, DHCP, and core networking concepts. - We are looking for experience using help desk or ticketing systems. - We expect excellent customer service and clear communication skills. - We need strong organizational abilities and close attention to detail. - We want someone who can juggle multiple support requests in a fast-paced environment. - Preferred: experience with Microsoft Intune or other endpoint management platforms. - Preferred: PowerShell scripting experience. - Preferred: knowledge of security best practices and endpoint protection. - Preferred: experience supporting VoIP phone systems. - Preferred: experience with security camera systems. Responsibilities: - ---------------- - We will rely on you to provide first-line technical support for hardware, software, printers, and connectivity problems. - You will configure and deploy laptops, desktops, mobile devices, and user accounts. - You will support Microsoft 365, Azure/Entra ID, password resets, and multi-factor authentication. - You will manage IT assets, inventory, and the full equipment lifecycle. - You will troubleshoot VoIP phone systems and basic networking issues. - You will assist with routers, switches, firewalls, and security camera systems. - You will record support requests and resolutions in our help desk system. - You will work closely with other IT team members to resolve more complex technical issues. - You will help maintain documentation, standard operating procedures, and IT security best practices. - --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are Kivi Bros., a company that believes in Keeping Trucking Personal. Technology is central to how our business operates, and we are hiring an IT Specialist I to join our team in Duluth, MN. This is a full-time, on-site role with a Monday through Friday schedule, and occasional after-hours support may be needed. We offer a supportive, team-oriented workplace where ideas are valued, along with a strong benefits package that includes 401(k) and matching, health, dental, vision, life insurance, flexible spending and health savings accounts, paid time off, and a retirement plan. We are looking for someone who enjoys helping others, solving problems, and growing their IT career in a fast-paced environment. - ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------