Income Maintenance Caseworker II

Bolivia

**About Us** Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.CareersAt Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.**About this Opportunity** Brunswick County Department of Social Services is accepting applications for the position of Income Maintenance Caseworker II (IMC II). This position is responsible for determining eligibility for Medicaid and/or Food and Nutrition Services (FNS), interviewing clients, reviewing documentation, and completing data entry in NC FAST.**Job responsibilities include:** * Completing timely and accurate applications, recertifications, and changes. * Completing NCFAST Tasks daily. * Entering data into NC FAST and county document management system. * Attending training. * Staying abreast of policy updates. Knowledge, Skills, and Abilities: * Knowledge of NC FAST * Working knowledge of Microsoft Office Suite * General computer knowledge and ability to learn and navigate various programs and databases * Excellent customer service skills * Ability to prioritize tasks and reassess as priorities change in a fast-paced environment * Ability to de-escalate upset customers / remain calm in stressful situations * Strong written and oral communication skills Must be available to work during emergency situations.**Education and Experience** * Graduation from an accredited associate degree program in Human Services Technology, Social Services Associated, Paralegal Technology, Business Administration, Secretarial, or a closely related curriculum; or * Graduation from high school and three years of paraprofessional, clerical, or other public contact, which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical program; or * An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Direct experience with NC FAST is highly desirable as well as the Intro to Human Services and Income Maintenance Caseworker - NC FAST Certificates.**Physical Requirements** Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pound of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Additional Information** Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit to see more detailed information on benefits. Brunswick County offers the following benefits: * Vacation Leave * Sick Leave * Petty Leave * Paid Holidays * Longevity Pay * Health Insurance * 401 (k) Plan * 457 Deferred Compensation Plan * Term Life Coverage * Long Term Disability * Short Term Disability * Flexible Spending Accounts * Vision Insurance * Universal Life Insurance * Critical Illness * Tuition Assistance 01Do you have experience with high volume data entry? If yes, please explain.02How many years of experience do you have with NC FAST? * None * 1-2 years * 3 or more years 03What computer programs do you have experience with and how would you rate your proficiency with each?04Do you have customer service experience? If yes, please explain.05How many years of experience do you have as income maintenance caseworker? * None * Less than 1 year * Between 1 and 2 years * Between 2 and 5 years * 5 or more years 06Which Brunswick County Social Services Unit would be interested in joining? Government Jobs