HR Coordinator

Union

We are looking for a dedicated HR Coordinator to provide exceptional support to employees in a Remote role. In this role, you will address inquiries related to human resources benefits, employment processes, and organizational policies while ensuring a seamless experience for all employees. This is a long-term contract position where professionalism, confidentiality, and exceptional customer service are key. Responsibilities: • Respond to employee inquiries regarding HR benefits, policies, and employment-related matters with accuracy and professionalism. • Log cases promptly and correctly into the case management system to track and resolve issues efficiently. • Guide employees through various life-cycle processes, offering clarity and support at every stage. • Assess and escalate complex issues to Tier 2 specialists for further resolution. • Collaborate with team members to brainstorm and implement solutions to improve employee satisfaction. • Utilize knowledge databases, policies, and procedures to provide accurate information to employees. • Coordinate with internal partners, such as Payroll and Benefits teams, to ensure employees receive correct and timely information. • Collect and validate necessary data to process manual employee transactions and ensure proper escalation when required. • Maintain discretion and tact when handling sensitive or confidential employee information. • Support inquiries related to company initiatives, crisis events, and annual programs. • High school diploma or equivalent; a Bachelor's degree is preferred. • Several years of experience in human resources and customer service, ideally within a call center environment. • Solid understanding of state and federal employment laws, including ADA, FMLA, and workers' compensation. • Strong interpersonal skills with the ability to communicate effectively in both written and verbal formats. • Proven problem-solving abilities and attention to detail to manage employee concerns effectively. • Knowledge of ServiceNow or similar case management systems is a plus. • Bilingual proficiency in English and Spanish is highly desirable. • Ability to handle sensitive information with utmost confidentiality and professionalism. TalentMatch^®^ Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.