Help Desk/Desktop Support Analyst

Minneapolis

**Description** The IT Support team serves as the first point of contact for internal users who need technical assistance. Support is provided through a mix of in-person interaction, phone, chat, email, user portals, and remote screen-sharing tools. This role focuses on supporting and improving the end-user hardware and software environment. The team partners with multiple business functions to maintain and enhance the technology systems that enable day-to-day operations across office and operational settings. Responsibilities include supporting Microsoft 365, operating systems, and standard software tools, as well as managing the full lifecycle of end-user IT assets such as laptops, desktops, and peripherals. Day-to-Day Responsibilities Serve as a primary support resource for hardware, application, and data-related issues across multiple locations Respond to incoming requests via phone, chat, email, alerts, or in person, and accurately triage, diagnose, resolve, or escalate issues within defined SLA guidelines Log and update tickets with detailed notes on issues, root causes, status, and resolution using an ITSM platform Coordinate with vendors or internal teams to resolve escalated issues and ensure a positive end-user experience Assist senior team members with minor system configurations or enhancements requested by the business Support IT projects including software upgrades, hardware refreshes, new deployments, and audio/visual support Create and maintain technical documentation such as procedures, how-to guides, training materials, and FAQs for end users Collaborate effectively within a team environment while maintaining a strong customer service mindset **Requirements** At least 1 year of experience in a technical support or help desk role Comfortable learning and adapting to new technologies quickly Working knowledge of Microsoft 365 and standard productivity software Familiarity with Microsoft admin portals such as Exchange, Microsoft 365, and Azure Experience supporting desktop and laptop operating systems Experience with endpoint management tools such as Intune, Autopilot, or similar platforms Exposure to SCCM or other device management solutions Understanding of Active Directory, including users, groups, group policy, and basic administration Familiarity with basic ITIL concepts, change management, or project coordination Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.