Help Desk/Desktop Support Analyst

WHITE PLAINS

**Description** We are looking for a skilled Help Desk/Desktop Support Analyst to join a fast-moving onsite IT team in White Plains, New York. This Contract position will focus on delivering advanced technical support across desktop systems, user accounts, endpoint devices, and core infrastructure services. The ideal candidate brings strong troubleshooting ability, a customer-first mindset, and the flexibility to manage both daily support needs and broader technology initiatives. Responsibilities: Resolve complex technical issues affecting workstations, software, user access, and connected devices while serving as an escalation point for end-user support Provide hands-on support for Windows desktops, laptops, printers, mobile hardware, and other office technology used across the organization Administer account provisioning, permissions, and authentication tasks within directory services and related identity management platforms Support Microsoft 365 applications and services, including collaboration, productivity, and messaging tools used by employees Prepare, configure, deploy, and maintain endpoint devices through device management platforms and established support standards Perform imaging, software installation, patching, hardware replacements, and lifecycle refresh activities for user systems Assist with server support, hybrid environment administration, and troubleshooting across cloud-connected infrastructure Investigate and resolve network and remote connectivity issues involving VPN access, wireless service, switching, and other enterprise networking components Support conference room systems, telecommunications tools, and audiovisual equipment to help maintain smooth business operations Contribute to IT projects by assisting with rollouts, upgrades, migration-related tasks, documentation updates, and asset tracking **Requirements** At least 3 years of experience in desktop support, technical support, systems administration, or a closely related IT support role Strong hands-on troubleshooting skills with Microsoft Windows environments and common enterprise support tools Experience managing Active Directory accounts, permissions, and user administration within cloud-based or hybrid identity platforms Working knowledge of networking fundamentals, including VPN connectivity, switching, wireless access, and remote support concepts Familiarity with endpoint management practices, device deployment, and administration of modern support tools Experience working in a ticket-based service desk or technical support environment with competing priorities Clear communication skills with the ability to document work effectively and provide attentive customer-facing support Industry certifications, scripting exposure, or experience with cloud, virtualization, security, or compliance tools are a plus Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.