Help Desk Technician

Albuquerque

Requirements - ----------- ### Must have: ### - We are looking for 2+ years of experience in a corporate IT or managed services environment; MSP or multi-client experience is a strong advantage. - We need someone who is comfortable using a ticketing system and managing a prioritized queue. - We want a solid working knowledge of Microsoft operating systems, Microsoft 365, and general networking fundamentals. - Certifications such as A+, Network+, or similar are a plus, but not required. - We require a valid drivers license and access to a personal vehicle. - You must be able to lift up to 40 lbs. - You must be able to pass a criminal background check and a drug screening. - We prefer candidates with at least 2 years of help desk or IT experience. - We require the ability to commute to Albuquerque, NM and work on-site. Responsibilities: - ---------------- - We provide first-line help desk support for a diverse client base, both remotely and on-site. - We handle Active Directory and Entra moves, adds, and changes, along with operating system and software installation and troubleshooting. - We set up PCs, printers, and other basic hardware equipment. - We troubleshoot email issues, basic networking problems, and common applications such as Microsoft 365 and Adobe. - We work and close tickets in our ticketing system while maintaining clear communication throughout the process. - We escalate issues to senior team members when a problem is outside our scope. - We diagnose issues to their underlying cause rather than relying on temporary fixes. - We document our work thoroughly so future troubleshooting starts with the right context. - We take ownership of client issues and follow through until their work can continue. - --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are Critical Networking, an established and trusted Managed IT Services provider supporting small to medium-sized businesses across the Southwest as their outsourced IT department. We serve clients in industries such as law, medical, construction, insurance, and others, working primarily in the Microsoft environment with local Active Directory, Microsoft 365, and Entra. Our team uses ConnectWise for ticketing and IT Glue for documentation, and we offer a competitive salary, excellent benefits, paid time off, 401(k) with company match, medical, dental, and vision coverage for employees, mileage and cell phone reimbursement, certification expense coverage, and an employee purchase program. We foster a tight-knit, growth-oriented environment where training, knowledge sharing, and advancement are encouraged, with strong opportunities for promotion from this Level 1 role. The position is full-time, in person, based in Albuquerque, New Mexico. - -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------