Help Desk Specialist - IT Support

Avon

Requirements - ----------- ### Must have: ### - Minimum of 4 years of experience in IT support - Proficient with Windows OS - Experience with Active Directory - Knowledge of Office 365 / Microsoft 365 - Familiarity with Azure - Demonstrated troubleshooting skills - Experience with ticketing systems - Strong customer service capabilities - High School Diploma or equivalent required - Associate degree in Computer Science or related field preferred - Bachelor's degree in Computer Science or related field is a plus Responsibilities: - ---------------- - Provide first and second level technical support to end users - Troubleshoot hardware and software issues - Assist with the organization's core technology systems - Manage user administration and workstation setups - Address security principles and cloud-based services - Document issues and resolutions in ticketing systems - Communicate effectively with users to resolve their issues - -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are seeking a dedicated Level I/II Help Desk Technician to join our IT Support team in Avon, Ohio. This is a 6-month contract-to-hire position that requires onsite work, with potential limited hybrid flexibility. We are focused on creating a collaborative environment where you will provide essential technical assistance and support. In return, we offer a competitive salary between $60,000 and $70,000 per year, along with benefits such as 401(k), dental and health insurance, and paid time off. Join us in contributing to a high-performing team dedicated to enhancing our technological capabilities. - ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------