Growth Manager/Account Manager
Boston
* A Growth Manager is responsible for obtaining new parking supply from our largest partners, and collaborating with other Revenue Team functions to optimize performance at existing locations * This role drives revenue growth through relationship building \& engagement, client consultation \& education, and up-selling \& cross-selling of new products and features * You will act as a strategic advisor to parking partners, to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures. You will act as a mentor to more junior sales roles * Analyze and optimize SpotHero's parking supply across multiple major markets * Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders * Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach * Meet and exceed revenue targets * Collaborate with Field Operations functions to communicate regularly with existing partners to ensure that operations are constantly running as smoothly as possible * Onboard and train new clients. Empower clients' to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero's various account management tools * Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform * Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs * Host or travel to client meetings, events, and social gatherings * Attend industry related conferences and tradeshows, if applicable * Represent SpotHero and build brand awareness * Stay current on industry trends * Identify and research prospective leads to approach during the event * Build and strengthen relationships with clients through attending social events * Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained * Work with Region Managers to develop junior team members. Be a team leader * Work cross functionally to improve internal processes ### Benefits * Career game changer -- A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth * Flexible PTO policy and great work/life balance -- We value and support each individual team member * Annual parking stipend -- we help people park! * The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere * Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD, and LTD * Up to 95% of Medical Premiums, 50% of Dental \& Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave
