Genesys Cloud Architect

Arizona

Requirements - ----------- ### Must have: ### - We are seeking an experienced Genesys Cloud Architect with 7+ years in contact center technologies, including deep expertise in Genesys Cloud CX. - You should have a proven track record designing and delivering large-scale cloud contact center solutions. - We expect strong knowledge of IVR, call flows, routing strategies, omnichannel engagement across voice, chat, email, and messaging, as well as WFM, call recording, analytics, and AI/ML capabilities. - You need hands-on experience with API integrations (REST/SOAP) and microservices-based architecture. - Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow is required. - You should bring a strong background in infrastructure planning, solution design, deployment, and lifecycle management with a focus on high availability and performance. - A solid understanding of business processes and how they align with customer experience technologies is important. - Deep knowledge of SIP infrastructure, including SIP protocol, SBCs, and load balancing methods, is expected. Responsibilities: - ---------------- - We lead the full architecture and design of Genesys Cloud CX solutions from concept through delivery. - We translate business needs into scalable, secure, and high-performance technical designs. - We define and steer the technical roadmap for contact center and customer experience platforms. - We work closely with enterprise architects and cross-functional technology teams to ensure smooth system integration. - We provide hands-on technical leadership across solution design, development, testing, and deployment. - We coach and support engineering teams while promoting best practices and architectural standards. - We manage integrations with third-party systems such as CRM, workforce management, and analytics platforms. - We ensure our solutions satisfy security, compliance, and performance expectations. - We stay up to date with Genesys Cloud capabilities and CX industry trends to drive ongoing innovation. - -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are Miratech, a global IT services and consulting company that helps visionaries turn ideas into impact by supporting digital transformation for leading enterprises. Founded in 1989, we operate across more than 25 countries on five continents, employ nearly 1,000 professionals, and continue to grow at a strong pace. We offer a competitive compensation and benefits package, health insurance, and relocation support, along with the flexibility of a remote-first work culture. Our team benefits from professional development opportunities such as certification programs, mentorship, talent investment initiatives, internal mobility, and internship pathways. We foster an inclusive, multicultural environment with open communication, regular team-building events, and a strong commitment to social sustainability through education, community empowerment, fair practices, environmental responsibility, and gender equality. - ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------