General Manager

Reno

**Benefits:** * 401(k) * Dental insurance * Free uniforms * Health insurance * Paid time off * Training \& development * Wellness resources **Role:** Restaurant General Manager **Employer:** Capriotti's Sandwich Shop **Location:** Capriotti's Sandwich Shop in Reno, NV **Compensation:** Competitive Salary (Based on Experience) **Job Type:** Full-Time **Benefits:** * Competitive pay * Medical, dental, and vision insurance * 401(k) plan * Flexible Spending Accounts (FSAs) * Employee Assistance Program (EAP) * Referral bonus program * Opportunities for advancement and career growth **Join a Fast-Growing, Award-Winning Restaurant Brand** Capriottis Sandwich Shop is a rapidly expanding **fast-casual restaurant brand with more than 100 locations nationwide** and ambitious plans for continued growth. Known for our award-winning sandwiches, exceptional hospitality, and team-focused culture, Capriotti's is committed to delivering an outstanding guest experience every day. We are seeking a motivated and experienced **Restaurant General Manager** to lead daily operations, develop high-performing teams, and maintain the quality, speed, and service Capriottis is known for. If you are a strong leader who thrives in a **fast-paced restaurant environment** , enjoys coaching and developing employees, and is passionate about hospitality, this is an excellent opportunity to grow your career with a respected national brand. **Position Overview** The Restaurant General Manager is responsible for the **overall success of the restaurant** , including team leadership, operational excellence, financial performance, and guest satisfaction. This hands-on leadership role oversees **restaurant operations, staff development, food quality, guest service, and financial performance** while maintaining Capriotti's high standards for hospitality and operational consistency. **Responsibilities** Lead and Develop Your Team * Recruit, hire, train, and retain high-performing restaurant team members * Coach and mentor employees through Capriotti's structured training programs * Build a positive, motivated, and team-oriented culture * Create schedules and manage staffing levels to support efficient operations **Operational Excellence** * Ensure food quality, food safety, and presentation meet Capriotti's brand standards * Oversee daily restaurant operations including food preparation, service, and cleanliness * Maintain compliance with all health, safety, and sanitation guidelines * Manage cash handling, deposits, and financial reporting accurately **Guest Experience** * Deliver exceptional guest service and hospitality on every visit * Model Capriotti's "CAPtivating Service" culture through leadership and example * Encourage suggestive selling and upselling to enhance the guest experience **Business \& Financial Management** * Monitor labor costs, food costs, and operational expenses * Analyze restaurant performance metrics and identify opportunities for improvement * Support local marketing initiatives and community engagement efforts **Communication \& Leadership** * Maintain professional communication with employees, guests, vendors, and leadership * Demonstrate adaptability and problem-solving in a fast-paced environment * Foster accountability, teamwork, and trust across the restaurant team **What We're Looking For** * 2 years of **restaurant management experience** (fast casual, quick service, or hospitality leadership preferred) * Proven ability to **lead, coach, and motivate restaurant teams** * Strong organizational, time management, and problem-solving skills * Excellent communication and interpersonal skills * Experience managing restaurant operations, scheduling, inventory, and labor * Comfortable using POS systems and basic computer software * Must be at least 18 years old **Physical Requirements** * Ability to work in temperatures ranging from **0°F to 100°F** * Ability to stand, walk, and move throughout the restaurant for extended periods * Ability to lift and carry up to **50 lbs.** and balance up to **25 lbs. over distances of up to 50 feet** **Why Join Capriottis?** * Join a **rapidly growing national restaurant brand** * Opportunities for **career advancement and leadership development** * A supportive, team-focused workplace culture * A chance to lead a team delivering award-winning food and exceptional hospitality At Capriotti's, we believe in **developing future leaders and promoting from within** . If you are passionate about great food, great people, and great service, Capriotti's offers the opportunity to build a long-term career in restaurant leadership. A*pply now, if you are a good fit for this role! We look forward to meeting you!*