Front Desk Late Evenings
Port Coquitlam
**Customer Service Representative (Evenings -- Closing)** *Part-Time \| Gold's Gym British Columbia* Gold's Gym is hiring a part-time **Customer Service Representative** for evening closing shifts, with strong potential for growth. If you're outgoing, reliable, and passionate about fitness and customer experience, we'd love to connect. **About the Role** * **Schedule:** 3--4 days per week (12--24 hours) * **Availability:** Must be available**weekeday (until 11:15pm) and weekend (until 8:15pm)** evening closing shifts * **Commitment:** No extended travel/time off during the first 4 months **What We're Looking For** * Previous customer service experience (required) * Strong written and verbal communication skills * ***Fluent in English (additional languages are an asset)*** * Proficiency with Microsoft Office (Word, Outlook, Excel) * Experience with cash handling and POS systems * Strong problem-solving and critical thinking skills * Ability to work both independently and as part of a team * Reliable transportation or ability to commute easily * ***First Aid certification (asset)*** **Key Responsibilities** * Oversee front desk operations during evening closing shifts * Ensure the facility is properly secured and prepared for the next day * Greet and check in members and guests using proper procedures * Deliver exceptional customer service across phone, email, and in-person interactions * Direct guests and appointments to appropriate staff efficiently * Support guest check-in and onboarding processes * Handle daily cash reconciliation accurately * Assist the sales team with guest tours and membership support * Support prospect and member outreach via calls, texts, and emails * POS handling and end of night close out **What We Offer** * A positive, collaborative team environment * Complimentary gym membership * Employee discounts on Gold's Gym products and services **Gold's Gym British Columbia is an equal opportunity employer.** We thank all applicants for their interest; only those selected for an interview will be contacted.
