Forward Deployed Engineer - Flair Labs

San Francisco

About the role - ------------- We're hiring a **Founding Forward Deployed Engineer** to lead how Flair Labs to integrate **voice ai** into customer ecosystems and how those integrations power our AI-driven needs analysis and personalized learning experiences. This role sits at the intersection of **engineering, product, and customers** . You'll work directly with enterprise clients to deploy **Flair voice ai concierge** in a way that feels native to their organization---while also shaping the technical foundations that make those deployments scalable and repeatable. If you've been a **lead solutions engineer** and are looking for a step up in scope, ownership, and impact, this role is designed for you. *** ** * ** *** What you'll do - ------------- ### **1. Own deep customer integrations** * Design and implement integrations with core customer systems, including: * CRM, LOS (loan origination system) and other source systems * API integrations real-time within calls and downstream workflow * Ensure integrations are reliable, scalable, and easy for customers to adopt. * Act as the technical owner of complex, high-impact deployments. ### **2. Build and productize integrations** * Expand, harden, and shape Flair's API to support: * Template-based, repeatable integrations * Self-serve or partner-led integrations with minimal Flair involvement * Define patterns, tooling, documentation, and best practices that make integrations faster and more predictable over time. * Partner with core engineering to build out APIs and services. ### **3. Forward-deployed engineering for AI needs analysis** * Gather and map the right customer requirements. * Delight customers with experiences that work end-to-end. Be able to expand further after initial implementation * Deliver experiences where customers say: *"This feels native to our organization---and it just works."* You will report directly to the Co-founder and Chief Technical Officer What we're looking for - --------------------- * Senior-level experience as a Solutions Engineer, Forward Deployed Engineer, or similar customer-facing technical role. * Strong background in APIs, integrations, and data pipelines. * Comfort working directly with customers on ambiguous, high-impact problems. * Ability to think both tactically (shipping integrations) and strategically (building systems that scale). * Experience collaborating closely with product, engineering, sales, and customer success.