Field Service Associate II-III

Manassas

**POSITION SUMMARY** Under general supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. **ESSENTIAL FUNCTIONS** * Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. * Ability to interpret operation manuals to determine the root cause of tool failures. * Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using the customer's system. * Perform preventive maintenance with little supervision. * Ordering, expediting, and notifying customers or management when a product replacement is necessary. * Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. * Determines the most cost-effective repair/resolution to minimize customer downtime. * Provides technical support to customers on operational or maintenance of system tools and/or equipment. * Act as a customer contact on technical and service-related problems. * Must be able to guide other field technicians and field service engineers. * Train and mentor Field service associates at levels I-II-III. * Assists in all functions required for the operations of the service center. Assist and/or provide service support to other customer sites as needed. * Comply with Finesse training for proper maintenance of parts usage and transactions. * Complies with EBARA's safety policies, including participation in and completion of all required safety training. * Maintains a clean and safe working environment compliant with Ebara and customer safety policies. * Performs other duties as assigned. (Non-Essential) **POSITION QUALIFICATIONS** Competency Statement(s) * The ability to lift 35 lbs. unassisted from the floor to waist level. * The ability to read and work from electrical and mechanical schematics and diagrams. * The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions. * The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment. * The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property. * The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements. * The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors. **Education** * AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience. **Experience** * Preferred: four (4) to Ten (10) years of work-related experience, preferably in the semiconductor industry. * Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology. * Strong Customer Relations skills. **SKILLS \& ABILITIES** * Demonstrated ability to troubleshoot down to a component level. * Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint. * Strong time management skills. Self-starter. * Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers. * Demonstrated teamwork and organizational skills. * Demonstrated excellent written and oral communication skills. * Provide verification of a good driving record if servicing the customer off-site You should be proficient in: * Equipment Troubleshooting * Electrical Troubleshooting Skills * 120/208/240/480 Voltage Systems * Vehicle Electronics \& Computer Controls * Preventive Maintenance \& Inspection * PLC Programming Experience * PLC Wiring Experience * Electrical / Electronic Systems * Maintenance and Repair Skills * Equipment Diagnostics \& Troubleshooting * Equipment Installation \& Wiring * Equipment Repair \& Maintenance * Aircraft Maintenance * Avionics Systems * Aircraft Electrical Systems Machines \& technologies you'll use: * Multimeter * Variable Frequency Drives (VFD) * Programmable Logic Controller (PLC) * Servo Motors