Desktop Support Technician - IT Troubleshooting

Vineland

Requirements - ----------- ### Must have: ### - 2-4 years of experience in field support or deskside roles, preferably within retail settings - Strong expertise in hardware troubleshooting, operating system installation, and foundational networking knowledge - Familiarity with ITSM platforms, imaging tools (such as SCCM/JAMF), and remote support applications - Outstanding communication, customer service, and problem-solving skills - Preferred certifications: CompTIA A+, Network+, or OEM-specific certifications Responsibilities: - ---------------- - Provide both deskside and remote assistance for store personnel, addressing incidents related to desktops, laptops, POS systems, peripherals, and mobile devices - Execute IMACD (Install, Move, Add, Change, Dispose) processes for both hardware and software - Liaise with store managers prior to visits; confirm hardware delivery and adherence to standard operating procedures - Support POS terminals, printers, and network connections to ensure seamless store operations - Install and set up operating systems, applications, and network configurations - Conduct break-fix repairs, hardware replacements, and proactive maintenance - Oversee antivirus updates, data backups, and documentation management - Collaborate with centralized IT teams for advanced troubleshooting (network, servers, antivirus) - Coordinate with vendors for warranty repairs and escalated issues - Maintain precise records in ITSM tools (e.g., ServiceNow) - Generate daily, weekly, and monthly reports on tickets and resolutions throughout transition and stabilization phases - ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are a forward-thinking organization dedicated to delivering exceptional support to our retail teams. Our ideal candidate will engage in a fast-paced environment, frequently traveling to various store locations and adapting to flexible shifts, including weekends and extended hours during busy periods. We prioritize a safe working environment and require the ability to lift and manage IT equipment effectively. Join our team for a fulfilling opportunity to impact store operations positively and contribute to our collective success. - --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------