Customer Support Associate

Brooklyn

****Customer Support Associate**** **Location:** Brooklyn, NY **Employment Type:** Full-Time ****About the Role**** We're hiring a **Customer Support Associate** to provide friendly, reliable support to our customers throughout their experience with our company. This role is ideal for someone who enjoys helping people, solving problems, and building positive relationships. As a Customer Support Associate, you'll serve as a key point of contact for customers---answering questions, assisting with onboarding or setup, and ensuring issues are resolved efficiently. If you're patient, organized, and customer-focused, this is a great opportunity to grow a career in customer support, client services, or account management. ****What You'll Do**** * Serve as the primary point of contact for customer questions and support needs * Assist customers with onboarding, setup, or service activation * Respond to inquiries and guide customers through solutions or next steps * Follow up with customers to ensure satisfaction and successful use of services * Troubleshoot issues and escalate to internal teams when needed * Maintain accurate records of customer interactions and updates * Provide personalized support by understanding customer needs and goals * Monitor customer accounts to identify opportunities for additional support * Collaborate with team members to improve processes and customer experience ****What We're Looking For**** * Strong communication and interpersonal skills * Friendly, patient, and comfortable supporting customers in various situations * Ability to manage multiple requests and stay organized * Problem-solving mindset with a customer-first approach * Basic computer skills and comfort learning new systems or tools * Reliable, detail-oriented, and professional * Experience in customer service, retail, hospitality, sales support, or account support is a plus --- but not required ****What We Offer**** * Competitive pay with performance-based incentives * Paid training and ongoing coaching * Clear growth path into Customer Success, Account Management, or Senior Support roles * Supportive, collaborative team environment * Opportunities to build long-term, transferable professional skills ****Why Join Us**** We believe excellent customer experiences are built through strong relationships and thoughtful support. As a Customer Support Associate, you'll play a meaningful role in helping customers succeed while developing skills that open doors to future growth.