Customer Success Manager

Los Angeles

**Title:** Customer Success Manager **Industry:** Entertainment **Location:** Los Angeles, CA **Duration:** 7 months **Responsibilities** * Lead customized onboarding experiences by understanding customer goals and driving early product adoption * Manage a portfolio of high-value SMB accounts, focusing on growth, engagement, and retention * Provide strategic guidance on campaign performance, creative best practices, and optimization to drive ROI * Own revenue targets by identifying and scaling growth opportunities within existing accounts * Maintain and manage a strong sales pipeline using CRM tools, with consistent outreach across calls, emails, and meetings **Requirements** * 2--5 years of experience in digital advertising, media sales, or account management * Analytical thinker with the ability to interpret performance data and adjust strategy * Strong communicator, able to clearly present insights and build client relationships * Comfortable working with CRM systems and ad-tech platforms * Bachelor's degree in Marketing, Business, or a related field preferred **Skills** * Customer Success * Digital Advertising * Account Management * CRM Tools * Campaign Performance * Analytical Skills * Communication * Sales Pipeline * Growth Opportunities * Client Relationships Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius. ref_id: 692f50bf-deb0-4122-b031-7c0d239b0b6a