Customer Service Representative

Villa Park

We are seeking a **Customer Service Representative** to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! **Why You Should Join Planet Fitness** * Great growth opportunities - we are a dynamic and growing company * Set Schedule * Medical, Dental and Vision insurance benefits (available to eligible employees) * Employee Referral Bonus Program * This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM. * FREE Black Card Membership * 401(k) with generous employer match * Profit sharing program! * A sparkling clean work environment (where we all pitch in to keep the club pristine!) * Contribute to changing people's lives every day by helping us create a healthier Planet * Work hard play hard with an amazing group of talented, dynamic team members * Employee Assistance Program (EAP) **Some Of Your Responsibilities Will Include** * The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! * Answer phones in a friendly manner and assist callers with a variety of questions. * The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests. * Respond to member questions and concerns in a timely and professional manner. * Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.