Customer Service and Technical Support Representative

Lincoln

Requirements - ----------- ### Must have: ### - College degree or equivalent experience - 1 year of Customer Service or Technical Support experience - Proficiency in Microsoft Office Suite - Familiarity with Macola is preferred; training will be provided - Strong interpersonal skills to interface effectively with customers - Ability to manage multiple tasks efficiently - Collaborative team player Responsibilities: - ---------------- - Answer and manage incoming phone calls and emails promptly - Process parts orders - Address warranty claims and customer returns - Troubleshoot current residential product models - Offer technical support and advice - Resolve customer complaints and busca soluciones - Monitor common service issues and identify trends - Provide shipping information to issue call tags - Generate pick tickets and enter orders into the system - Assign shipping dates based on product availability and purchasing input - Prepare reports for management upon request - Ensure timely delivery through expedited follow-ups - Suggest improvements for customer service - Potential training on older model distillers - Perform additional duties as required - ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Company: - ------- At Pure \& Secure, located in Lincoln, Nebraska, we are a thriving business specializing in the manufacturing of stainless steel water distillers. We offer a competitive salary ranging from $17 to $20 per hour, based on knowledge, skills, and abilities. After a 90-day probation period, employees become eligible for benefits including medical, dental, and vision insurance, a 401(k) program with an employer match, paid holidays, vacation, and sick time. Our work hours are Monday through Friday, from 8:00 AM to 5:00 PM. We are committed to building a diverse and inclusive workplace and are proud to be an Equal Opportunity Employer. - -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------