Customer Service Advisor
Port Allen
Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today! Responsibilities: • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies • Validate client insurance coverage and present policyholders with proof of insurance documents • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal • We believe in having a work-life balance and freedom for you and your family! Own your own schedule and your own time! • We equip agents with cutting-edge technology and a comprehensive product portfolio that makes closing the sale simple and easy • We offer five different income streams, including stock shares to reward your enterprising efforts (your income is not limited) • We provide a health benefit plan for you and your family • We will train, mentor, and coach you the entire way. We use one-on-one mentorship • We have leads sent directly to your phone • **No** cold calling, **no** door knocking, **no** relying on referrals only Qualifications: • You must have previous customer service experience for this position • Must possess exemplary interpersonal skills, communication skills, and active listening skills • Knowledge of insurance products and policy schedules is preferred • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents • High school diploma or GED equivalent needed • Strong communication skills, you can work anywhere in the country, but you have to be plugged into your mentor (your mentor does not succeed unless you do) • No felonies • Willing to get an insurance license • Be motivated! This is a commission-based position, and you can earn it if you put in the work • Trainable • Coachable • Applicants must have a strong work ethic, be driven to succeed, and be willing to go above and beyond to achieve above-average results • Must be willing to work for the income you expect to make in your first year Compensation: $40,000 - $75,000 yearly • We believe in having a work-life balance and freedom for you and your family! Own your own schedule and your own time! • We equip agents with cutting-edge technology and a comprehensive product portfolio that makes closing the sale simple and easy • We offer five different income streams, including stock shares to reward your enterprising efforts (your income is not limited) • We provide a health benefit plan for you and your family • We will train, mentor, and coach you the entire way. We use one-on-one mentorship • We have leads sent directly to your phone • No cold calling, no door knocking, no relying on referrals only **Compensation:** $40,000-$75,000 per year
