Customer Renewals Specialist

Us

* As a Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you'll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions * In this role, you'll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences * This role reports to Sr. Manager, Customer Retention * Meeting or exceeding assigned sales objectives and quotas for renewal business * Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention * Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track * Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal * Educating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts * Maintaining, updating, and managing all Salesforce.com renewal opportunities