Customer Relationship Officer

Jakarta

**Job Summary** As a Customer Relationship Officer (CRO), you will be part of the Sales team, responsible for building and maintaining strong relationships with existing and prospective customers while supporting the overall sales process. You will work closely with customers and internal teams to understand customer needs, identify business opportunities, and ensure effective communication and coordination throughout the sales process. **Job Description** * Build and maintain strong relationships with existing and prospective customers. * Identify and develop new business opportunities through lead generation and customer engagement. * Understand customer needs and requirements and coordinate with the relevant internal teams to provide appropriate solutions. * Support and follow up on the sales process to ensure smooth and timely communication with customers. * Prepare and maintain regular sales activity and pipeline reports. * Coordinate and manage tender processes, including administrative requirements and relevant documentation. * Maintain accurate and up-to-date customer and sales-related information. * Develop a good understanding of the company's products and services to effectively communicate their value to customers. **Requirements** * Bachelor's degree in Business, Marketing, Information Technology, or a related field. * Minimum 3 years of experience in Sales, Business Development, Customer Relationship Management, Account Management, or a related field. * Experience in selling IT software, IT solutions, or technology-related services is preferred. * Strong communication and interpersonal skills with the ability to build and maintain professional relationships. * Good presentation and negotiation skills. * Customer-oriented with a proactive approach to identifying and addressing customer needs. * Target-oriented with strong initiative and business awareness. * Good organizational skills and attention to detail. * Able to manage multiple priorities and work effectively under pressure. * Fast learner with the willingness to learn and understand new products, services, and solutions. * Able to work effectively both independently and as part of a team. About Progrez Progrez is an IT consulting company specializing in DevOps and ITSM solutions. We are passionate about driving organizations to adapt and unlock new possibilities through innovative technology solutions. By partnering with our customers, we help them streamline their IT operations,enhance efficiency, and achieve their business goals. At Progrez, we believe in fostering a growth oriented and collaborative environment. We encourage open communication at all levels and empower our employees to contribute their ideas and expertise. As a growing company with a team dedicated professionals, we value teamwork, continuous learning, and a shared passion for technology. We are committed to staying at the forefront of the IT industry, constantly exploring new technologies and methodologies to deliver cutting-edge solutions to our customers. Our mission is to be a trusted advisor and partner, guiding our customers on their digital transformation journey and helping them achieve sustainable success.