Customer Engineer

**About the Role** - ----------------- We're looking for a Customer Engineer to join our Enterprise Enablement team. In this role, you will serve as a trusted technical advisor to our new customers, blending technical expertise with a passion for education and enablement. You will be instrumental in accelerating developer and enterprise success with the LangChain ecosystem. You'll join a collaborative team environment with a strong engineering culture, with direct impact on customer success and the opportunity to shape best practices while working with cutting-edge AI technology. **What You'll Do** - ----------------- * Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform * Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices * Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations * Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams * Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain * Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials **What We're Looking For** - ------------------------- * 5+ years of experience in a technical, customer-facing role such as Enablement, Customer Success Engineer, Developer Advocate, or similar * Proven software engineering experience with 2+ years focused on AI/ML applications or agents, including strong proficiency in Python and a deep, practical understanding of the modern AI/LLM stack * Passion for educating users on technical topics and deep empathy for the developer experience * Demonstrated ability to create and deliver high-quality technical training programs, including live workshops, written tutorials, documentation, and video guides * Exceptional presentation and communication skills, with the ability to explain complex technical concepts to diverse audiences, from individual developers to enterprise stakeholders * Capacity to operate independently in a fast-paced, ambiguous environment and manage multiple projects simultaneously * Ability and willingness to travel up to 20% of time for customer engagements **Preferred:** * Hands-on experience building and deploying applications using LangChain, LangGraph, and LangSmith (or similar frameworks) * Proficiency with TypeScript/JavaScript in addition to Python **Location**: San Francisco or New York preferred. Open to remote candidates within the US. **Compensation:** * Competitive salary based on location and experience: $145K - $175K