Customer Communications Associate

Marietta

****Customer Communications Associate**** **Location:** Marietta, GA **Employment Type:** Full-Time ****About the Role**** We're hiring a **Customer Communications Associate** to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment. As a Customer Communications Associate, you'll serve as a key point of contact---responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you're friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience. ****What You'll Do**** * Respond to customer inquiries via phone, email, and in-person communication * Provide clear, accurate information about products, services, schedules, and policies * Assist with resolving customer concerns or escalating issues when appropriate * Maintain a professional, helpful, and positive tone in all interactions * Coordinate communication between customers and internal teams to ensure timely follow-ups * Track and document customer interactions, requests, and feedback * Support appointment scheduling, confirmations, and customer reminders * Assist with creating simple customer-facing updates, notices, or FAQs * Help maintain organized contact lists, communication logs, and records ****What We're Looking For**** * Strong verbal and written communication skills * Friendly, professional, and customer-focused demeanor * Ability to stay calm and organized during busy periods * Strong attention to detail and time management skills * Basic computer and data-entry skills * Experience in customer service, administrative support, communications, or retail is a plus --- but not required * Reliable, punctual, and comfortable working in a fast-paced environment ****What We Offer**** * Competitive compensation with bonus potential * Paid training and clear communication procedures * Opportunities to grow into communications, customer experience, or operations roles * Supportive, collaborative team culture ****Why Join Us**** Clear communication is at the heart of great customer experiences. In this role, you'll help customers feel informed, supported, and valued---while building transferable skills that support long-term career growth.