Coordinator Commercial Operations

New York

Job Description The Coordinator, Commercial Operations provides operational support of commercial priorities to senior leadership across the Raffles and Fairmont brands. The role combines executive-level operational management with meaningful involvement in sales, marketing, and commercial strategy work including initiatives, analytics, and cross-functional coordination. This role provides direct exposure to, and involvement in, commercial strategy, performance management and brand growth initiatives within a global luxury hospitality organization. **Critical Activities** · Manage complex executive calendars and schedules across time zones. Coordinates diverse commercial initiatives and tracks progress for Raffles and Fairmont. · Synthesize commercial data for leadership. · Ensures seamless communication across internal departments and external partners. Balances executive support with strategic commercial project involvement. · Maintains professionalism and discretion with sensitive information and stakeholders. **Essential Duties and Responsibilities** Executive Operations and Leadership Enablement • Manage the calendar, scheduling, and meeting coordination of senior commercial leadership across multiple time zones • Arrange travel and prepare detailed briefing notes and pre-meeting materials • Draft and manage correspondence, follow-up communications, and internal updates on behalf of leadership • Act as a central point of accountability for tracking strategic initiatives and ensuring timely delivery of key milestones • Maintain a clear view of priorities and ensure actions and commitments are tracked and followed through • Prepare agendas, capture meeting notes, and distribute action items to the appropriate stakeholders. Provide in-office operations support to the overall receptionist function and facilities as needed. **Commercial Operations \& Execution** • Own the development of executive-level of presentations, reporting decks, and materials for ownership, brand, and leadership meetings • Lead defined workstreams within commercial initiatives, ensuring timely execution and measurable outcomes • Own and maintain commercial performance dashboards and reporting frameworks used by senior leadership • Analyze and synthesize hotel performance and commercial data, sales reporting, and budgets into clear, concise formats for actionable insights • Partner with sales, marketing, revenue management, and operations teams to drive cross-functional alignment and commercial priorities and initiatives. • Manage logistics for commercial meetings, conferences, and events including scheduling, preparation, and follow-up • Contribute to continuous improvement of commercial processes, tools, and organizational effectiveness **Strategic Initiatives \& Analytics** • Take ownership of defined project workstreams as directed --- including opening trackers, owner presentation support, campaign coordination, and commercial reporting • Conduct research and synthesize findings to support leadership decision-making • Support the development and maintenance of tools, trackers, and frameworks that improve the efficiency and organization of the commercial team • Assist in coordinating AI-related and technology initiatives as they arise within the commercial function **Qualifications:** Qualifications * 2--5 years of professional experience in a commercial, operational, or executive support environment --- hospitality, consulting, luxury, agency, or media backgrounds are all relevant * Strong organizational skills and ability to manage multiple competing priorities with accuracy and composure * Excellent written and verbal communication skills, with the ability to produce polished, concise materials independently * Experience working with data, reporting, or performance metrics in a business environment * Commercially curious --- an interest in how a luxury hospitality business operates beyond purely administrative responsibilities * Experience supporting or contributing to cross-functional projects or strategic initiatives * Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management or collaboration tools * High degree of professionalism and discretion when working with or on behalf of senior executives * Ability to synthesize complex information into clear summaries and presentations * Self-motivated, solutions-oriented, and able to operate with a degree of independence **Applicants must be legally authorized to work in the United States at the time of application.** Additional Information Salary Range: $84,000 - $104,000 USD Full-time based in our New York Office **Compensation:** $84,000-$84,000 per year