CONTRACTS ADMINISTRATOR - CUSTOMER SERVICE

Camarillo

**CONTRACTS ADMINISTRATOR - CUSTOMER SERVICE** **Location: Camarillo, CA** **Industry: Aerospace manufacturing** **QUALIFICATIONS** * This position requires someone with**experience reviewing contracts and customer service in the MANUFACTURING**industry * MUST know how to read and interpret**blueprints and schematics** * Experience using**ERP software** * Can commit to **full on-site work** **Primary Responsibilities** * Accountable: Responsible for daily and weekly bookings targets by customer and market segment to ensure monthly outlook commitments are met. * Autonomous: Manage and execute to all customer required actions including but not limited to: Quoting, PO receipt, RMA, OOR, portal, R\&O, and other customer actions. * Performance Management: Manage and dispute customer scorecards to ensure delivery and quality scores align both internally and externally for all assigned customers. * No Silos: Attend daily business unit and production meetings to guarantee effective communication from both internal status and external communication are aligned. * Foster Teamwork: Manage and coordinate the resolution to all customer complaints and/or non-complaint purchase order issues. * Informed Decision Making: Gain/establish active knowledge of client's capabilities, process, and future plans to effectively communicate with our customers (Business Decisions Based on the Right Amount of Data). * Cross-Functional Leadership: Provide guidance to and training of other employees as needed or directed (Draw People Together Cross Functionally) * Data Driven: Maintain, monitor, and correct ERP data to ensure data accuracy. * Compliance: Fully trained in Export Compliance procedures and Technical Data restrictions. * Collective Sense of Purpose: Manage assigned accounts and assigned backup accounts during colleague PTO