Community Growth & Experience Manager

Nashville

**Who We Are** Eleven Willow is more than a coworking space---it is a community of entrepreneurs, creators, startups, and growing businesses. We exist to connect ambitious people with the space, resources, and relationships they need to succeed. We're looking for someone who doesn't simply maintain a building. We're looking for someone who builds a community. Someone who sees every tour as a future member, every member as a future advocate, and every event as an opportunity to grow the Eleven Willow ecosystem. This role is part community builder, part entrepreneur, part sales leader, and part hospitality professional. **The Opportunity** The Community Growth \& Experience Manager is the face of Eleven Willow. You will own: * Membership growth * Office leasing * Member retention * Community engagement * Events and partnerships * Member experience * Revenue expansion You will be measured not simply on how well the space runs, but on how much the community grows. **Core Responsibilities** **++Community Leadership++** * Serve as the face of Eleven Willow * Build authentic relationships with every member * Connect members with opportunities and each other * Conduct onboarding and member success check-ins * Create a culture members don't want to leave **++Membership Sales \& Leasing++** Own the entire sales process: * Lead generation * Tours * Follow-up * Membership sales * Office leasing * Upselling memberships and creator tiers **++Business Development++** Develop strategic relationships with: * Local entrepreneurs * Startup organizations * Chambers of Commerce * Content creators * Marketing agencies * Venture groups * Professional service firms Create referral partnerships that drive membership growth. **++Events \& Programming++** Plan and execute: * Networking events * Founder roundtables * Creator meetups * Lunch \& learns * Member appreciation events * Community showcases Every event should have a measurable growth objective. **++Operations \& Hospitality++** * Maintain premium member experience * Oversee vendors and maintenance * Manage supplies and amenities * Ensure meeting spaces remain client-ready * Coordinate building operations **++Marketing Support++** Partner with leadership to: * Capture member success stories * Promote events * Generate referrals * Increase local awareness **Experiences \& Qualifications** * 3 years in community building, coworking, hospitality, sales, business development, or membership organizations * Strong relationship-building skills * Sales experience * Exceptional communication * Highly organized * Shown ability to multi-task Nice To Have: * Startup experience * Entrepreneurial background * Real estate or leasing experience * Event production experience * Content creator network