Center Administrator

Norfolk

**Benefits:** * Health insurance * Paid time off * 401(k) matching * Competitive salary **Benefits/Perks** * Paid time off * Health insurance * Dental insurance * Retirement benefits * Employee referral incentives * Great small business work environment * Flexible scheduling * Additional perks! **Job Summary** To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. **Responsibilities** * Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions * Supervise, evaluate, and execute performance evaluations of non-provider staff * Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered * Ensure staff compliance with company policies and procedures and state and federal rules and regulations * Lead and organize staff meetings, daily huddles, and in-service programs * Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools * Ensure compliance with front office procedures and accuracy of financial transactions * Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies * Monitor various key performance indicators and put programs in place for continual improvement **Qualifications** * Bachelor's degree preferred * A minimum of two years experience working in a supervisory role in a medical office preferred * Demonstrated skills in written, verbal, and consultative communications * Ability to deliver high levels of customer service and achieve customer satisfaction * Understanding of compliance and regulatory guidelines **Company Overview** American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF).