Care Management Associate
Phoenix
**Job Details:** **Job Title: Coordinator III - Care Management Associate** **Location: Phoenix, AZ 85040,** **Duration: 04/13/2026 to 10/12/2026** **Pay Range for role: $17.00 - $18.34 per hr.** **Mandatory weekend training: One Saturday in April and one Saturday in May (exact dates TBD)** **Responsibilities:** **Position Summary:** - Supports clinical nurses whether in the office or out in the field. - Interact with external providers and deliver excellent customer service. - Promotes and supports quality administration of healthcare services. - Process intake of services via electronic fax system **Duties:** - Research member eligibility information before creating any authorizations - Creates authorizations in our database and faxes back authorization numbers to the providers - Coordinates all types of admissions for appropriate discharge dates with the hospitals - Requests medical records for all admissions for clinical nurses if needed - Protects the confidentiality of member information and adheres to company policies - Must possess strong customer service skills to coordinate services - Computer literacy is a must to be able to navigate through internal and external systems - Familiar with basic medical terminology and concepts of care management - Effective communication, telephonic and organizational skills - Proficient in keyboarding, typing 45 wpm with min score of 6500 alphanumeric skill set **Experience:** 1. Customer Service \& Provider Coordination Ability to interact professionally with external providers, support clinical nurses, coordinate admissions, request medical records, and maintain confidentiality. 2. Computer Navigation \& Systems Accuracy Proficiency in navigating multiple computer systems, processing electronic faxes, researching eligibility, creating authorizations, and ensuring accurate data entry. 3. Medical Terminology \& Healthcare Workflow Knowledge Basic understanding of medical terminology, admissions processes, authorization workflows, service intake, and coordination of care. **Education:** High school diploma or GED required
