Associate Client Success Manager

Chicago

* The Client Success Associate is responsible for all aspects of the post-sales relationships and achieving goals with our campuses. We're looking for people who love growing businesses by solving complex operational and business problems * You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining programs, driving engagement with students, and managing senior relationships with university and food service operators * Own the entire post-sales relationship with Grubhub Campus signed accounts * Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services * Project manage the operational set-up and deployment of each campus launch * Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership * Provide exceptional client service, proactively problem solve to identify and resolve any account issues * Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support * Closely monitor, measure, and report on key performance metrics in each market * Use data to determine priorities for campus specific initiatives * Pursue up-sell opportunities for new business by showing the value of Grubhub's program on campus ### Benefits * 401k with employer match * Medical, dental, vision * Health savings account with employer match * 100% employer paid life insurance * 2x pay if you work on holidays * Learning and development opportunities to advance your career * Wonder offers hourly employees stock options