Anwendungsbetreuer (m/w/d)

Neuss

Requirements - ----------- ### Must have: ### - IT-specific training, e.g., as a specialist in IT or IT system management - Experience in application support or handling specialist procedures - Ideally knowledge in the field of public administration or digital approval procedures - Ability to connect technical and professional requirements - Structured and service-oriented work approach - Strong communication skills with various stakeholders - Good German language skills, both written and spoken Responsibilities: - ---------------- - Manage and coordinate the ongoing operation of the ProBaug specialist procedure - Analyze requirements from specialist departments and translate them into technical solutions - Oversee release and change management, including testing, documentation, and introduction of new features - Manage and coordinate external service providers and maintain regular contact with software manufacturers - Support users through consultation, error analysis, and practical solutions - ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company: - ------- We are ITK Rheinland, one of the largest and modern IT service providers for municipalities in North Rhine-Westphalia. For the city of Düsseldorf, the municipalities in the Rhein-Kreis Neuss, the district itself, and the city of Mönchengladbach, we provide around 15,000 users with comprehensive service, from advising on the development of IT landscapes to selecting specific products and integrating applications and procedures as well as their daily operation. We offer benefits such as job security in public service, attractive remuneration, company pension schemes, training and career development, flexible working conditions, discounted company tickets, and health promotion initiatives. - ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------